This Privacy Policy explains how Akira Digital ("we," "us," or "our") collects, uses, and protects your information when you visit our website or use our services. We take your privacy seriously and are committed to transparency.
1. Information We Collect
Information You Provide to Us
When you fill out our contact form, request a quote, or communicate with us, we may collect:
- Your name and business name
- Email address and phone number
- Information about your business (industry, current website status, service interest)
- Any additional information you include in messages to us
Information Collected Automatically
When you visit our website, certain information is collected automatically, including:
- IP address and general geographic location (city/region level)
- Browser type and operating system
- Pages visited and time spent on each page
- Referring website or search engine
- Device type (desktop, mobile, tablet)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements (if applicable)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you've requested
- Send quotes, proposals, and project-related communications
- Process payments and manage your account
- Improve our website, services, and marketing efforts
- Send occasional updates about our services (you can unsubscribe at any time)
- Comply with legal obligations
- Protect against fraud and unauthorized access
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We may share your information in limited circumstances:
Service Providers
We work with trusted third-party service providers who assist in operating our business. These include:
- Web3Forms — for processing contact form submissions
- Stripe — for secure payment processing
- Google Analytics — for website analytics
- Email providers — for business communications
These providers are contractually bound to keep your data confidential and use it only to provide services to us.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If Akira Digital is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Contact form submissions: retained for up to 2 years
- Client project files: retained for up to 5 years after project completion
- Payment records: retained as required by law (typically 7 years)
- Analytics data: governed by our analytics providers' retention policies
You may request deletion of your personal data at any time (see "Your Rights" below).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure, encrypted storage of business records
- Limited access to personal data on a need-to-know basis
- Regular security reviews and updates
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to our processing of your data for certain purposes
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at contact@akiradigital.net. We will respond within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites (such as Stripe for payments, or sample client sites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California rights, contact us at contact@akiradigital.net.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Business: Akira Digital
- Email: contact@akiradigital.net
- Phone: (972) 559-0881